Here are some useful answers to most common customer's requests

1. What areas do you cover?
2. What kind of services do you provide?
3. What are your working hours?
4. Do you work Nights/ Weekends/ Holidays, etc?
5. Do you clean frames and ledges?
6. Do I have to pay anything extra apart from your quoted price for the job?
7. Is the staff insured and vetted?
8. Can I specify the day for the cleaning?
9. Do I have to be home when the cleaning staff comes?
10. Do you have a cancellation fee?
11. Do you provide cleaning / janitorial supplies?

1. What areas do you cover?

We cover most areas in London: Victoria, Westminster, Marylebone, West End, Holborn, City, Chelsea, Batersea, Clapham, Brixton, Streatham, Tooting, Balham, Wandsworth Town, Wansdworth Common, Lewisham, Finsbury Park, Islington, Waterloo, Vauxhall, Charing Cross, Kennington, London Bridge, Canary Wharf, Liverpool Street, Surbiton, New Malden, Kingston Upon Thames, Wimbledon, Earsfield, Southfields, Putney, Hampton Wick, Hampton, Teddington, Twickenham, Ham, Richmond, St. Margaret, Barnes, Parsons Green, Hounslow, Isleworth, North Sheen, Kew, Brentford, Acton, Ealing, Chiswick, Hammersmith, Fulham, Shepherds Bush, Kilburn, Paddington, Kensington, Sloane Square, and many more! Call us on 020 3746 2532 to check if we cover your particular area.

2. What kind of services do you provide?

We pride ourselves on providing a commercial and residential cleaning services in the Greater London area. So far we have served many customers and provided professional cleaning solutions for any size of homes, offices, shops, pubs, restaurants and many more.

3. What are your working hours?

The cleaning teams work seven days a week and are very flexible. On weekdays we start at 8 am with the latest appointments beginning between 5 and 6pm. Our weekend start time is 9 am and we work Saturdays and Sundays. Again, advance booking is recommended for you to get a time and date that suits you best.

4. Do you work Nights/ Weekends/ Holidays, etc?

Most of the cleaners do not mind working on Sundays or Holidays or - in an emergency - at night. We do not charge you extra for this!

5. Do you clean frames and ledges?

We wipe only uPVC frames sills and ledges without any extra charges on top. Additionally we can do a deep clean that's not included in the window cleaning price.

6. Do I have to pay anything extra apart from your quoted price for the job?

Our quoted price includes all taxes and services. The only charges that might apply on top of the price are congestion (if your site address is in London congestion charge area) or parking fees. If you are able to provide a free parking space for the cleaners, you will not pay anything in addition.

7. Is the staff insured and vetted?

The cleaners are fully insured and properly trained. We do not employ just anyone - we only employ people who we know personally or are recommended by people who already work for us.

8. Can I specify the day for the cleaning?

Yes, you can specify the day for cleaning or other service you require, and we will make every effort to meet your requirements. We try to be as flexible as possible. We ask that you give us 24 hours notice, so that we can adjust our schedules.

9. Do I have to be home when the cleaning staff comes?

It is not necessary for you to be home. We will make arrangements with you to get access to your property, be it a key or other security access. For your peace of mind, you are welcome to stay home during your clean. In all cases, it is best if you are present when the service is done. Why ? To inspect our work and take your keys back.

10.Do you have a cancellation fee?

We ask our clients to give us 48 hour notice, if they need to cancel or reschedule the service. No cancellation fees are applied.

11. Do you provide cleaning / janitorial supplies?

For the services End of Tenancy Cleaning and professional Carpet and Upholstery Cleaning we do provide all materials free of charge. For the one-off Deep Cleaning service we do not provide the cleaning materials. However, if you would like the supplies to be included for this type of job, it would only cost you additional £13.